SHIPPING
How will my goods be shipped?
Generally, your package will be shipped in a COMICLYFE branded packaging this means that you can spot it from the window and call out the delivery person before they reach your front door.
We use just enough packing material to make sure the product arrives safely, but not so much that it creates unnecessary waste. Where possible, we will pack all products together in one package.
Need more information, email us at admin@vanguardpromo.in
When will I receive my order?
Are you the last-minute type? No problem we’ve got you covered
Free and Standard Delivery - Maharashtra
Delivered within 2-4 working days.
Orders placed after 3pm on a Friday will not be dispatched until the following Monday.
Orders with Personalised products
These will take around one day longer since they are made to order.
What happens if I’m not in to receive my delivery?
All of our delivery carriers will leave you a ‘failed delivery’ card.
Couriers will attempt a second delivery the next working day but If you don't receive your parcel you can always use the tracking information in the email to re-arrange delivery to a different time.
Where is my order ?
Looking at your letterbox? Dwelling on the door mat? We understand. Waiting for your items can leave you sweaty and breathless. If you’re not sure what delivery method you selected, you can check your order confirmation email as it has everything you need to know.
Some products, such as Personalised items may take a little longer. There’s an ETA on the product page if you can’t quite remember.
You can track your order ____________ (give a link to track the order)
If your order seems to be lost or has missed its delivery date, please get in touch with our friendly customer service team – admin@vanguardpromo.in
RETURNS
Can I return an unwanted item?
In a word: Yes. We have a 30-day return policy for unused products. Panic over.
How do I return something?
It’s just not what I wanted (or it’s faulty), what about returns and refunds?
If you’re unlucky enough to receive a faulty product or you’ve changed your mind (how could you?!), no problems. We’ll try to make it as easy as we can. In fact, we’ll make it free.
NB - A small number of items are excluded from our free 100 days returns, click here for our full returns policy.
When will I receive my refund?
It usually takes a few days for your item to make its way back to us, however, you should receive your money back within 10 days. If this is not the case, please contact us.
Can I exchange my item for something else?
Change of heart huh? If an item is faulty or damaged or you would prefer something else from our shop, please let us know using the contact us at info@firebox.com and we will look into getting it exchanged. For damaged goods, it would be great if you could include a photo too.
My personalised item arrived damaged or incorrect, what should I do?
Everyone makes mistakes and we’re no exception. We try really hard to produce your products perfectly every time but sometimes we mess up. If your personalised product is damaged, different to the preview or has not been made correctly, we will exchange the product free of charge, no questions asked.
Please contact us at admin@vanguardpromo.in and include a photo so we can see what happened.
Generally, your package will be shipped in a COMICLYFE branded packaging this means that you can spot it from the window and call out the delivery person before they reach your front door.
We use just enough packing material to make sure the product arrives safely, but not so much that it creates unnecessary waste. Where possible, we will pack all products together in one package.
Need more information, email us at admin@vanguardpromo.in
When will I receive my order?
Are you the last-minute type? No problem we’ve got you covered
Free and Standard Delivery - Maharashtra
Delivered within 2-4 working days.
Orders placed after 3pm on a Friday will not be dispatched until the following Monday.
Orders with Personalised products
These will take around one day longer since they are made to order.
What happens if I’m not in to receive my delivery?
All of our delivery carriers will leave you a ‘failed delivery’ card.
Couriers will attempt a second delivery the next working day but If you don't receive your parcel you can always use the tracking information in the email to re-arrange delivery to a different time.
Where is my order ?
Looking at your letterbox? Dwelling on the door mat? We understand. Waiting for your items can leave you sweaty and breathless. If you’re not sure what delivery method you selected, you can check your order confirmation email as it has everything you need to know.
Some products, such as Personalised items may take a little longer. There’s an ETA on the product page if you can’t quite remember.
You can track your order ____________ (give a link to track the order)
If your order seems to be lost or has missed its delivery date, please get in touch with our friendly customer service team – admin@vanguardpromo.in
RETURNS
Can I return an unwanted item?
In a word: Yes. We have a 30-day return policy for unused products. Panic over.
How do I return something?
It’s just not what I wanted (or it’s faulty), what about returns and refunds?
If you’re unlucky enough to receive a faulty product or you’ve changed your mind (how could you?!), no problems. We’ll try to make it as easy as we can. In fact, we’ll make it free.
NB - A small number of items are excluded from our free 100 days returns, click here for our full returns policy.
When will I receive my refund?
It usually takes a few days for your item to make its way back to us, however, you should receive your money back within 10 days. If this is not the case, please contact us.
Can I exchange my item for something else?
Change of heart huh? If an item is faulty or damaged or you would prefer something else from our shop, please let us know using the contact us at info@firebox.com and we will look into getting it exchanged. For damaged goods, it would be great if you could include a photo too.
My personalised item arrived damaged or incorrect, what should I do?
Everyone makes mistakes and we’re no exception. We try really hard to produce your products perfectly every time but sometimes we mess up. If your personalised product is damaged, different to the preview or has not been made correctly, we will exchange the product free of charge, no questions asked.
Please contact us at admin@vanguardpromo.in and include a photo so we can see what happened.
